Privacy Policy

Last updated: October 15, 2026

At SoftSprout (“we”, “us”, “our” or “the store”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect your information when you visit or make a purchase at hellosoftsprout.com.

Data Controller

SoftSprout Contact: hellosoftsprout@use.startmail.com

Information We Collect

When you make a purchase or visit our site, we may collect:

• Contact details: name, shipping and billing address, email address, phone number.

• Payment details: processed securely by our payment provider (we do not store your full card details).

• Browsing data: IP address, browser type and pages visited, through cookies and similar technologies.

• Order data: products purchased, order history and communications with customer support.

How We Use Your Information

We use your data to:

• Process and ship your orders.

• Communicate with you about your purchase (confirmations, shipping, issues).

• Prevent fraud and keep transactions secure.

• Improve our website and shopping experience.

• Send marketing communications, only if you have given your prior consent.

• Comply with legal and tax obligations.

Who We Share Your Information With

To complete your order, we share certain data with third parties that are necessary to fulfill it:

• Suppliers / manufacturers: we share your name and shipping address with our supplier(s) so they can ship the product directly to you.

• Payment providers: (such as Shopify Payments or PayPal) process your payment details securely.

• Store platform: Shopify hosts our store and your order data.

• Marketing and analytics tools: (such as Google Analytics, Meta/Facebook, TikTok or email marketing) to analyze traffic or send communications.

We do not sell your personal data to third parties for purposes unrelated to processing your order.

International Transfers

Some of our suppliers or tools may be located outside your country. In those cases, we make sure appropriate safeguards are in place (such as standard contractual clauses) to protect your data in accordance with applicable law.

Data Retention

We keep your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal and tax obligations (generally between 4 and 6 years, depending on the tax rules of each country).

Your Rights

Depending on where you live, you may have the right to:

• Access the data we hold about you.

• Correct inaccurate data.

• Request the deletion of your data.

• Object to or restrict the processing of your data.

• Request the portability of your data.

• Withdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, contact us at hellosoftsprout@use.startmail.com.

Cookies

We use our own and third-party cookies to improve your browsing experience, analyze site usage and, where applicable, show personalized advertising. You can configure or reject cookies through the cookie banner on our site or in your browser settings.

Security

We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, loss or alteration.

Minors

Our site is not directed at anyone under the age of 16. We do not knowingly collect personal data from minors without the consent of their parents or guardians.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the updated version on this website, update the “Last updated” date and notify you of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, email us at hellosoftsprout@use.startmail.com.

For the purposes of applicable data protection law, we are the data controller of your personal information.