Return & Refund Policy

Last updated: October 15, 2026

90-Day Guarantee

We want you to love your SoftSprout hoodie. That’s why we offer a 90-day guarantee: you have 90 days from the day you receive your item to request a return. If it’s not right for you, we’ll refund 100% of the product price. No questions asked about the reason.

To be eligible for a return, the item must be clean, undamaged and returned with all of its parts. You will also need your order number or proof of purchase.

How to Start a Return

To start a return, contact us at hellosoftsprout@use.startmail.com with your order number.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get the size or color you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the condition you received it, together with your proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take some additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hellosoftsprout@use.startmail.com.

Questions?

For any questions about returns, contact us at hellosoftsprout@use.startmail.com.