Shipping Policy

Last updated: October 15, 2026

At SoftSprout, we want your order to reach you as quickly as possible and in perfect condition. Below you’ll find everything you need to know about how we ship.

Shipping Zones

We ship to the United States and to the other countries available at checkout. If your address does not appear as an option during checkout, unfortunately we cannot ship to that location at this time.

Shipping Costs

Shipping is free on all orders, with no minimum purchase.

Order Processing

Orders are processed within 2-4 business days before they are shipped. We do not process or ship orders on weekends or public holidays.

Delivery Times

Once shipped, orders are delivered within 8-12 business days, depending on your country and city.

Delivery times start once your order has been processed and shipped, not from the moment of purchase. You will receive a confirmation email as soon as your order is on its way.

Delivery times may be affected by public holidays, high-demand periods such as Black Friday or the holiday season, or circumstances beyond our control, such as carrier delays.

Order Tracking

As soon as your order ships, you will receive an email with your tracking number so you can follow your package at any time.

Customs, Duties and Taxes

Orders shipped outside the United States may be subject to customs duties, taxes or fees charged by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office before placing your order.

Lost, Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, or does not arrive within the estimated time, please contact us at hellosoftsprout@use.startmail.com with your order number. We will resolve the situation as quickly as possible.

Questions?

If you have any questions about your shipment, email us at hellosoftsprout@use.startmail.com.